FAQ

How soon will I receive my order?

Please check waiting periods for each individual item. These times do not include delivery. All items are sent with Australia Post and follow standard delivery timeframes. Delivery by dates is never guaranteed and no refunds will be given if items do not arrive by event date.

I need my item sooner, is that possible?

Please contact us first to see if we can create it in time for you.

Can I track my order?

All items are sent with tracking and once posted, an email with this ID will be forwarded onto you. Items are not sent with insurance. If you require this please contact us first to get a quote. Once your item has been posted we do not take any responsibility for loss,damage or delay during delivery.

Can I return an item?

All sales are final. If you are not satisfied with your item please direct comments/suggestions via email to [email protected] so we can continue to improve our products. We do not refund or exchange items once sold.

Does my balloon come inflated?

All balloons are sent flat ready for you to take to your local party store for inflation.

Are my balloons suitable for air or helium inflation?

Good news is that all of tassels balloons are suitable for both. We use only the highest of quality balloons. (They are still fragile so please be careful!)

How long will they float with helium for?

Latex helium balloons can float up to 12 hours, however this is dependant on the environment they are in. Helium balloons are sensitive to temperature and we recommend avoiding using them in extreme heat or cold, as this will decrease its floating life to only 2-3 hours. Try to inflate your balloon just before required and keep them away from anything sharp! Confetti does not stick the best to the sides of the helium-inflated balloons and it will often settle to the bottom. You may get some static when rubbed to allow it to stick to the sides, but it may need to be repeated.

How do I inflate them with air?

Do not attempt to inflate these balloons by mouth. We recommend using either a balloon hand pump or an air compressor. Rub your hand over the balloon once inflated to create static and the then roll the confetti around the balloon inside. The confetti will stick to the sides much easier with air inflation.

Anything else I need to know about your balloons?

Do not leave children unattended with the balloons. They are lots of fun but they are not toys. Always keep non-inflated balloons out of reach of children and if broken, please dispose of immediately. We do not take responsibility for balloons popping. If you are worried that something may (or may not) happen, order a few spare balloons just in case.

Lastly, I have just had the most epic party. How can I show you how awesome your items looked?

Send your pics to [email protected], tag @_tassels on Instagram or head to our Facebook page www.facebook.com/tassels11. And thanks.. We love love love seeing how you put our items to use. x